We are hiring a Senior Representative

Duties and Responsibilities:

• Ensure delivery of the highest levels of service in all interactions with Members & Customers and across all channels of communication. Align with all values associated with delivery of WOW service. An attitude to excellence
• Participate in UATs, implement new initiatives, adapt or enhance quality or value in existing methods.
• Be involved and monitor implementation of special projects related to Member Services / Sales Order area along with the direct report staff.
• Serve as the first/ second point of escalation for SO/MS staff. Follow up if further escalation is necessary with the objective of resolving/ supporting all escalations
• Supports engagement activities related to Member Coaching and Education (Walk In/ Inbound & Outbound). Add value by providing guidance, awareness and training that support business growth, Member awareness, Sales & Marketing initiatives, Regional & EMEA goals/ targets
• Liaise with other departments, work as a team, support team members in joint efforts to provide WOW Service 
• Marketing, Ethics, SSS materials adaptation for Mongolian (translations, proofreading)

Requirements:

Education:

• Educated at least to “A” level standard
• High education is preferrable
• Good command of English language

Technical Skills:

• PC literate
• Strong Word Processing Skills

Experience: 

• A desire to exceed Member’s expectations and passionate about making a positive contribution to the team, internal customers and Members
• Highly capable of engaging with Members to coach, up educate & positively influence
• A fast learner with experience of change management
• Demonstrates effective verbal and written communication.
• Ability to work independently and as part of a team
• An outgoing and positive attitude with the ability to positively influence & motivate

Essential Soft Skills:

• Confident in the use of computers, related technologies and corporate systems.

Additional: Willing to travel

Location: UB Office
Email: info@caml.mn
Phone: 7713-0303, 85840303