We are hiring a Representative, Member Services

Duties and responsibilities:                    

Delivery of the highest levels of the Member experience where customer centricity is the key focus.
Attention to activities which support Business growth/ development (Walk In/ Inbound/ Outbound: proactive Coaching, Awareness & Up Education, support for S&M initiatives and Country/ Regional goals). Adding Value in every interaction!
First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the Member.
WOW service delivery
Adherence to Service/ Business Targets: key to the success of the position.
Member records maintenance
An Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained.

Requirements:

• Command of the English language (in addition to local language)
• An exceptional service track record with proven levels of focus within this arena
• PC literacy is essential.
• Strong Word Processing Skills
• An outgoing and positive attitude with the ability to positively influence.
• A desire to exceed Members expectations and passionate about making a positive contribution to the team, internal customers and Members
• Highly capable of engaging with Members to coach, up educate & positively influence
• A fast learner with experience of change management
• A self-motivator with excellent organizational skills
• Demonstrates excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to work independently and as part of a team

Contract term: 1 year

Work Schedule: 5/2

Work Location: UB office

Email: info@caml.mn

Phone: 94970303, 7713-0303, 85840303