We are hiring a Manager, Member Compliance

Duties and Responsibilities:

Personal responsibilities:

• On a daily basis maintain communications, correspondence, files, policies, procedures, reports and dissemination of information to and from Sr. Manager and Advisors levels throughout RSM for all MPC related issues.
• Personally conduct investigations into issues delegated by the Sr. Manager. Prepare and maintain paper and on-line files for all personally conducted investigations. Keep the Sr Manager informed of progress of such investigations. Manage all necessary correspondence and follow-up in a timely and effective manner.
• Manage and support the team to carry out duties of conduct investigations of issue case files being assigned, prepare and maintain paper and on-line files, communicate with Members for all Member Ethics and Compliance issues and requests. 
• Lead the team to meet all case file and due-diligence requirements from initiation to closure of all ethics and compliance related issues and requests and for comprehensive reporting of all such issues within RSM. 
• Ensure team are conducting appropriate telephone, in-person and group meetings/presentations with Members to continually educate them on how to grow their business in an ethical sustainable way.  
• Develop, lead and train staff in all aspects of MPC to ensure the team is well trained, motivated, recognized and provides a consistent level of great customer service.
• Responsible for hiring, coaching, 1:1, probation review and year-end review of the team.
• Provide leadership support and oversight to MPC Department coordinator, advisors or any other MPC team member when required. Maintain and further develop in-depth knowledge of the regulatory environment in which Members operate within responsible region.
• Review and approve authorized issue case files of the team.
• Maintain positive communication with external agencies and regulatory bodies from time to time as required to address business practice related issues.
• Lead the projects assigned by Sr. Manager
• Identify gaps of improvement, opportunity of training on processes and procedures of MPC related issues and constantly building in-depth knowledge for herself/himself and the team.
• Maintain positive communication with other departments and departmental staff as required to address MPC related issues and requests.
• Oversee and follow-up all issues or cases to ensure that all are opened, researched, processed and submitted for determination in a timely fashion in accordance with policies and procedure.
• Assist the Member Policy Administration section as needed with the roll-out and updating of Rules and Advisories as required.
• Attend and support Member and corporate events as directed.
• Manage and further develop current processes and reporting while innovating and developing comprehensive new processes and reporting to meet the departments, legal and industry requirements.
• To be an essential part of the team by demonstrating excellent interpersonal and communications skills, to help build team moral and efficiency of the team on an ongoing basis. To constantly look for ways of improving performance within the MPC Team.

Supervisory responsibility

• Manage and lead the Mongolian MPC team to ensure high efficiency and quality operations.
• Conduct training coaching and guidance of staff to achieve effective and faster results while providing opportunities for personal development in all responsible regions.

Communication 

• Internal: Mongolia based colleagues of all Herbalife departments; Russian Speaking Market MPC; EMEA/US Colleagues; RSM employees, legal, Marketing, Business development and all other Herbalife departments. 
• External: Members, Customers, 3rd parties
• He/She should be friendly, approachable with WOW spirit and be the point of contact & take up escalated requests for the diverse countries team, other internal departments & Members on all MPC issues

Requirements:

• Master degree desired, minimum Bachelor
• Positive leadership and a maintenance of a strong team-working environment
• Investigative experience
• Management of adversarial or potentially adversarial situations
• Reporting and communication at all levels
• Maintenance of policies and procedures
• Customer service
• At least 2 years supervisory/management working experience
• Excellent call handling or retail customer service skills;
• Excellent verbal and written communication skills;
• Advanced knowledge of MS office
• Fluent English
• Ability to communicate at all levels and across diverse cultures
• Ability to facilitate progressive change
• Ability to maintain sensitive, confidential and privileged information
• Creative “out-of-the-box mindset is critical
• Leadership maturity
• Must be a self-starter with initiative, acumen and drive.
• Investigative skills
• Excellent planning, organizational and leadership skills
• Strong logic, problem solving and decision making with ability to innovate
• Strong quality, results and detail orientation
• Stress-resistant; able to stay calm under pressure;
• Multitasking – able to handle number of different tasks, prioritizing;
• Adaptive – able to deal with ambiguity, can effectively cope with changes;
• Readiness to business trips.

Work Schedule: 5/2

Work Location: UB office

Email: info@caml.mn

Phone: 94930303, 7713-0303, 85840303