Delivery of the highest levels of service in all interactions with Members & Customers and across all channels of communication. Align with all values associated with delivery of WOW service. An attitude to excellence
Engagement activities related to Member Coaching and Education (Walk In/ Inbound & Outbound interactions). Add value by providing guidance, awareness and training that supports business growth, Member awareness, local Sales & Marketing initiatives, Regional & EMEA goals/ targets
Celebrate with our Members: acknowledge and congratulate all their successes…be fully engaged! Share your success story!
Liaise with other departments, work as a team, support team members in joint efforts to provide WOW Service
Attend Member Meetings, Sales Events, Field Visits to Members as required, as a representative of the Company. Support these Events as directed to ensure its success
Requirements:
Education:
Command of the English language (in addition to local language)
Technical Skills:
PC literate
Strong Word Processing Skills
Experience:
An exceptional service track record with proven levels of focus within this arena
Essential Soft Skills:
An outgoing and positive attitude with the ability to positively influence.
A desire to exceed Members expectations and passionate about making a positive contribution to the team, internal customers and Members
Highly capable of engaging with Members to coach, up educate & positively influence
A fast learner with experience of change management
A self-motivator with excellent organizational skills
Demonstrates excellent verbal and written communication skills.
Excellent interpersonal skills.
Ability to work independently and as part of a team
Additional: Office work, some lifting, considerable walking