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We are hiring a Sr Representative

Duties and responsibilities

  • Delivery of the highest levels of the Member experience where customer centricity is the key focus.
  • First-line response in supporting Member needs, effectively handling all interactions and providing positive outcomes in every instance for the Member. 
  • Direct responsibility over Training and Quality area to continue ensuring that MS Team and Sales Centers provide the highest level of knowledge and service delivery at every Distributor touch point. 
  • First point of support and escalation for Member Services Representatives . Provide feedback and mentoring, Act as subject matter experts. Set an example of desired behaviors. Actively participates in the onboarding of new employees.
  • Support with various quality programs by tracking, coaching, and reporting to aid agent development. 
  • Adherence to Service/ Business targets
  • An Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained.



  • A desire to exceed Member’s expectations and passionate for making a positive contribution to the team, internal customers, and Members
  • Highly capable of engaging with Members to coach, up educate & positively influence
  • A fast learner with experience in change management
  • Demonstrates effective verbal and written communication.
  • Ability to work independently and as part of a team
  • An outgoing and positive attitude with the ability to positively influence & motivate



  • Educated at least to “A” level standard
  • High education is preferable
  • Good command of English language
  • Confident in the use of computers, related technologies and corporate systems.

Email: info@caml.mn

Phone: 7713-0303, 85840303