Delivery of the highest levels of the Member experience where customer centricity is the key focus.
First-line response in supporting Member needs, effectively handling all interactions and providing positive outcomes in every instance for the Member.
Direct responsibility over Training and Quality area to continue ensuring that MS Team and Sales Centers provide the highest level of knowledge and service delivery at every Distributor touch point.
First point of support and escalation for Member Services Representatives . Provide feedback and mentoring, Act as subject matter experts. Set an example of desired behaviors. Actively participates in the onboarding of new employees.
Support with various quality programs by tracking, coaching, and reporting to aid agent development.
Adherence to Service/ Business targets
An Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained.
A desire to exceed Member’s expectations and passionate for making a positive contribution to the team, internal customers, and Members
Highly capable of engaging with Members to coach, up educate & positively influence
A fast learner with experience in change management
Demonstrates effective verbal and written communication.
Ability to work independently and as part of a team
An outgoing and positive attitude with the ability to positively influence & motivate
Educated at least to “A” level standard
High education is preferable
Good command of English language
Confident in the use of computers, related technologies and corporate systems.