We are hiring a Sr Representative
2023-06-08
Duties and responsibilities
- Delivery of the highest levels of the Member experience where customer centricity is the key focus.
- First-line response in supporting Member needs, effectively handling all interactions and providing positive outcomes in every instance for the Member.
- Direct responsibility over Training and Quality area to continue ensuring that MS Team and Sales Centers provide the highest level of knowledge and service delivery at every Distributor touch point.
- First point of support and escalation for Member Services Representatives . Provide feedback and mentoring, Act as subject matter experts. Set an example of desired behaviors. Actively participates in the onboarding of new employees.
- Support with various quality programs by tracking, coaching, and reporting to aid agent development.
- Adherence to Service/ Business targets
- An Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained.
Experience
- A desire to exceed Member’s expectations and passionate for making a positive contribution to the team, internal customers, and Members
- Highly capable of engaging with Members to coach, up educate & positively influence
- A fast learner with experience in change management
- Demonstrates effective verbal and written communication.
- Ability to work independently and as part of a team
- An outgoing and positive attitude with the ability to positively influence & motivate
Qualification
- Educated at least to “A” level standard
- High education is preferable
- Good command of English language
- Confident in the use of computers, related technologies and corporate systems.
Email: info@caml.mn
Phone: 7713-0303, 85840303