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We are hiring a Manager

Duties and responsibilities

  • Proper recruiting, hiring, onboarding, and training process in place 
  • Coaching and Monitoring process together with Recognition Program supports staff morale, motivation, and service quality
  • Opportunities for improvement & optimization are utilized and realized
  • Team workload is properly scheduled (WFM), and monitored, and adherence to service targets and SLAs is achieved
  • Engagement activities related to Member Coaching and Education (Walk In/ Inbound & Outbound interactions) add value by providing guidance and training that supports business growth, Member awareness, Sales & Marketing initiatives, Regional & EMEA goals/ targets
  • Accurate budget to fulfill key performance indicators is approved
  • Responsible for reporting, communications, and coordination with Snr Mgmt.
  • Responsible for assuring the strategy of Member Services is realized
  • Acts as Coach and Mentor to direct reports survey.


  • Min of 5 years in a service industry (experience of working in an international environment preferable)
  • Proven experience in working with budgets and managing Contact Centre KPIs
  • Contact Center management experience (resource management, WFM, Technology)


  • Educated at least to ‘A’ Level standard.
  • Full command of the English language (Knowledge of other European language would be an advantage)
  • Excellent verbal & written communication skills 
  • Excellent knowledge of MS Office applications


Email: info@caml.mn

Phone: 7713-0303, 85840303